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Christmas Travel: How to claim compensation if your train is delayed

January 14, 2014

 

Less than half of all rail travellers feel they are getting value for money, according to new research by consumer watchdog Passenger Focus.

For more information on this, please click on: http://www.passengerfocus.org.uk/research/national-passenger-survey-introduction

For more information on this, please click on: http://www.passengerfocus.org.uk/faqs/refunds-and-compensation/am-i-eligible-for-compensation-if-my-train-is-delayed  

How to claim compensation if your train is delayed        

Less than half of all rail travellers feel they are getting value for money, according to new research by Passenger Focus.

Therefore, The Department for Transport is pushing for all 24 passenger train companies to sign up to a ‘Delay Repay’ compensation scheme to make it easier for customers to know their rights.

Under the Delay Repay scheme, anyone who is delayed between 30 minutes and an hour can claim a 50% refund on a single fare. Those held up more than an hour get a full single ticket refund – and a total return cost refund if stranded more than 2 hours or forced to miss a vital connecting journey due to the train problem.

Claims for delays or cancellations can also be made for season or weekly ticket holders. When a journey uses more than 1 train provider it is the one where the delay was experienced that should be contacted for reclaiming any ticket costs.

If a train is cancelled and you cannot travel, no matter which train company is used, you are entitled to a full immediate refund at the ticket office.

Passengers who believe they are entitled to compensation should contact the train operator – at the booking office, by phone or via its website – and obtain the necessary claim form.

Claims must be made within 28 days and include both original tickets and proof of purchase, but take copies as back-up before sending off. A separate form for each claim must be made even for people who are travelling together.

For more information on this, please click on: http://www.passengerfocus.org.uk/faqs/refunds-and-compensation/am-i-eligible-for-compensation-if-my-train-is-delayed    
 

 

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