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How to stop nuisance calls

February 2, 2015

How to stop nuisance calls from organisations that are selling or offering something you don’t want!

Another issue that I hear a lot about from our customers are nuisance sales calls. And sometimes even SPAM text messages.

Unfortunately, stopping these calls can be very difficult as many of the calls are made from call centres abroad offshore and so outside of UK Law. However, you can still reduce unwanted sales calls by registering with the Telephone Preference Service.

It is easiest, if you are able, to register online via: http://www.tpsonline.org.uk/tps/number_type.html  but if you do not have internet access at home you can call: 0845 070 0707 to register instead.

The service is free and you should be wary of anyone asking you to pay to opt out of sales calls. If asked to do so, do not pay anything in any circumstances. Registration to this service should cut out calls from bona fide marketing companies. But sadly not any of the offshore companies.  You can register a mobile number to stop voice calls but sadly the TPS cannot currently (to my knowledge) stop unsolicited text messages.

However, spam texts can be reported to the Information Commissioners Office by calling: 0303 123 1113 helpline. Or contact your mobile operator about spam texts by calling one of the following numbers: EE or 02: Forward the text to: 7726; Vodafone: Forward the text to: 87726 and for Three: Forward the text to: 37726

For further information on the above, please click on any of the following:

02:

http://protectourchildren.o2.co.uk/ReportSpam.jsp

Three:

http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=callsemails,varset_subcat=3788,Case=obj(3300)

The TPS I understand is unable to investigate complaints relating to text messages. Text messages are defined as "electronic mail" under the Privacy and Electronic Communications (EC Directive) Regulations 2003. If you are receiving SMS marketing and have not given prior permission, Please contact the Information Commissioner's Office (ICO) who are the body responsible for enforcing the above regulation via: https://ico.org.uk/concerns/

Additionally, should you want to stop unsolicited mail via your post you can also register with the MPS via: http://www.mpsonline.org.uk/mpsr/


 

 

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