The vast majority orders placed before 1pm are despatched on the same day. All Goods purchased for delivery will be sent to the address given by you in your order and stated in the confirmation of your order.  The Contract shall be deemed to between the Purchaser and, whether the goods are intended for a third party user or the Purchaser.

Typically, delivery is within 1-2 working days.

Delivery Charges for Mobility Aids


£3.85 Delivery Charge on orders of £20.00 and below     (£4.62 with VAT included)

£6.20 Delivery Charge on orders above £20.00                (£7.44 with VAT included)


FREE delivery on orders received over £100.00


All the above delivery costs are plus VAT and this amount is displayed in brackets.


If you need to return something you have bought from, please contact us via:


You will then be issued with a returns reference specific to your order.

You must not return goods to (Trading as EMedia Communications Limited) before contacting us and arranging the returns details.


If you receive your goods and they have either been damaged in transit or are in some way faulty, we'll be happy to accept them back and send a replacement, or refund you in full.

In these circumstances, you must contact us immediately on the email address: and we will make the necessary arrangements on your instruction.

We also accept the return of goods even if they are delivered without fault or damage, but you assess them as unsuitable for your requirements.

Under these circumstances the price of the items concerned are refunded, but there may be charges to cover the handling and carriage costs involved.

Again, please contact us via: and we will make the necessary arrangements.

Upon receipt of the goods we will refund the amount paid or issue an exchange credit as required within 28 days.

Exceptions to this are as follows:

When the products have been made or customised specifically for you; the products cannot be resold for hygiene reasons e.g. toileting and incontinence items.

If goods are returned beyond the 7 day period but within 21 days of delivery, there will be a 20% charge to cover additional administration and restocking costs.

None of the above affects your statutory rights. (Trading as EMedia Communications Limited) complies with the The Consumer Protection Distance Selling Regulations 2000.