Terms & Conditions

We would kindly ask that you read all the details on this page before buying from this website. Users that do not accept these Terms & Conditions should not use this website.



Generally, VAT at 20% is due on all products featured on the www.mobilitycareaids.co.uk website. VAT is already included in all our prices.


EMedia Communications Limited is pleased to be able to sell a vast majority of our Mobility Aids products on this website without VAT to those who are entitled to VAT Exemption.

Items available under the scheme are highlighted with "VAT EXEMPT" on their individual product pages and are also displayed upon checkout. If you select to purchase any "VAT EXEMPT" product/s, in doing so, under HMRC Notice 701/7, you are stating that (a) you are eligible to purchase the products at zero rate under the terms of Notice 701/7, and (b) the goods are for your personal or domestic use.

You can then at checkout, apply the VAT zero rating by adding the "VATEXEMPT" coupon and in doing so, you certify that you are eligible for the VAT zero-rating. And by making your purchase, you certify that you are eligible for VAT Exemption.


For more information on VAT Exemption, you can contact the HMRC National Advice Service Helpline on: 0845 302 0203


Please also feel free to contact us if you have questions about any aspect of VAT relief, and we will always do our best to help you.



The vast majority orders placed before 1pm are despatched on the same day. All Goods purchased for delivery will be sent to the address given by you in your order and stated in the confirmation of your order.  The Contract shall be deemed to be between the Purchaser and www.mobilitycareaids.co.uk, whether the goods are intended for a third party user or the Purchaser.

Typically, delivery is within 1-2 working days.

Delivery Charges for Mobility Aids


£3.85 Delivery Charge on orders of £20.00 and below     (£4.62 with VAT included)

£6.20 Delivery Charge on orders above £20.00                (£7.44 with VAT included)


FREE delivery on orders received over £100.00


All the above delivery costs are plus VAT and this amount is displayed in brackets.



If you need to return a product you have bought from www.mobilitycareaids.co.uk, please contact us via: info@mobilitycareaids.co.uk

You will then be issued with a returns reference specific to your order.


You must not return goods to www.mobilitycareaids.co.uk (Trading as EMedia Communications Limited) before contacting us and arranging the returns details.

If you receive your goods and they have either been damaged in transit or are in some way faulty, we will be happy to accept them back and send a replacement, or refund you in full.

In these circumstances, you must contact us immediately on the email address: info@mobilitycareaids.co.uk and we will make the necessary arrangements on your instruction.

We also accept the return of goods even if they are delivered without fault or damage, but you assess them as unsuitable for your requirements.

Under these circumstances the price of the items concerned are refunded, but there may be charges to cover the handling and carriage costs involved.

Again, please contact us via: info@mobilitycareaids.co.uk and we will make the necessary arrangements.


Upon receipt of the goods we will refund the amount paid or issue an exchange credit as required within 28 days.


Exceptions to this are as follows:


When the products have been made or customised specifically for you; the products cannot be resold for hygiene reasons e.g. toileting and incontinence items.

If goods are returned beyond the 7 day period but within 21 days of delivery, there will be a 20% charge to cover additional administration and restocking costs.

None of the above affects your statutory rights.

www.mobilitycareaids.co.uk (Trading as EMedia Communications Limited) complies with the The Consumer Protection Distance Selling Regulations 2000.


Right of Access

You have the right to access and update your personal data or to require its deletion.

If you wish to correct details held by www.mobilitycareaids.co.uk, please email info@mobilitycareaids.co.uk.


No charge will be levied for complying with a correction request, however, for all other requests we may charge a small fee to cover our costs.

Albeit unlikely, but decided on a case by case basis.


Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.


www.mobilitycareaids.co.uk reserves the right to withdraw or delete information at any time, and to amend information provided on this site.  The information applying will be that advertised at the point of purchase.


Anonymous Data and Cookies

Most of the information that we collect from this website is anonymous, such as visited pages and searches performed.

We do not collect any personal data unless without its clear authorisation by the user.

We process anonymous information with a view to improving www.mobilitycareaids.co.uk and to compile statistics about individuals using our site for internal market research purposes only.

This process may involve the installation of 'cookies' that collect the first level domain name of the user and the date and time of access.

A cookie is a small piece of information which is sent to your web browser and stored on your computer's hard drive.


These are commonly used and do no harm to your computer.

Browsers can be set to notify you each time one is received.




www.mobilitycareaids.co.uk is against spamming - the practice of sending unsolicited emails in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications.

Where we believe that certain information could be of importance to you we reserve the right to inform you by email while giving you the choice to opt out of such services.

Personal Information and Children


We will not knowingly collect, use or disclose personal data from any individual under 18 years of age without obtaining prior consent from a parent or guardian through direct, offline contact.

We abide by laws designed to protect children.

Links to Other Websites

This website features a number of links to other sites we believe might be of interest to our users.


The policies detailed on this page do not apply to any website but www.mobilitycareaids.co.uk, and we are not responsible in any way for the content of third party sites.


Online Payment Security


www.mobilitycareaids.co.uk (Trading as EMedia Communications Limited) is committed to taking every precaution to ensure that when you buy from us, you do so with complete peace of mind.

It is of paramount important to us that our customers are sure that they can shop with us with total confidence.


For this reason, all transactions through this website are handled in a secure environment by the global leader in online payment security, Paypal.

Paypal has a worldwide reputation in maximizing the safety of online payments.

All transaction information is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. The encryption process takes the characters you enter and converts them into pieces of codes that are then securely transmitted over the internet. We do not have access to your credit card numbers and details.

You can be completely assured that nothing you pass to Paypal servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

For more information about Paypal and their transaction security measures, please visit this page via their website at Paypal.




We accept payment by most major UK-issued debit and credit cards. Orders are positively card sanctioned prior to despatch.


Please ensure any details you enter are correct as www.mobilitycareaids.co.uk can accept no responsibility if the order is delayed as a result of incorrect details being given.

Cheques are accepted by post and should be made payable to: EMedia Communications Limited


To place an online order via this website, your web browser must be set to accept cookies (above for details).


Most browsers do this by default, but if you're having trouble ordering, you may need to change settings. Contact your ISP, or Us, if you are having difficulties.




To the extent not prohibited by law, in no event shall we be liable for personal injury, death, or any incidental, special, indirect or consequential damages whatsoever, arising out of or related the use of our website www.mobilitycareaids.co.uk or produce supplied, however caused, regardless of the theory of liability (contract, tort or otherwise) and even if we have been advised of the possibility of such damages, some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you.

We are not responsible for any losses resulting from your use or the inability to use www.mobilitycareaids.co.uk or resulting from unauthorised access to, or alteration of your transmission or data in circumstances which are beyond our control. Should your card be used without authorisation most debit/credit card issuers will limit your liability to loss to £50.  However, you should always check with your individual card provider to confirm this.

www.mobilitycareaids.co.uk is not responsible for your wasted expenditure, loss of profits, corruption or destruction of data or any loss which does not directly result from error on our part.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We do not promise that our website will be uninterrupted or entirely error free at all times.

The nature of the Internet dictates that shopping on www.mobilitycareaids.co.uk is provided on an 'as is' and 'as available' basis. We are not responsible to you if we are unable to provide our services for any reason beyond our control.




Whilst we endeavour to keep prices accurate, we may be unable to supply the goods at the price shown and purchased by you, due to unforeseen circumstances. In this instance we will contact you and you will have the opportunity to modify or cancel your order.


Please be aware that www.mobilitycareaids.co.uk (EMedia Communications Limited) reserves the right to refuse bulk orders. As also, reserves the right to cancel any order it receives that it is unable to fulfill, and for whatever the reason such as: incorrect price or out of stock product.


Again, in this instance we will contact you as soon as possible, and you will always have the opportunity to modify or cancel your order for a refund.




Within the website, www.mobilitycareaids.co.uk provides information about the products it sells, which are sourced and provided from third parties, namely the original suppliers/manufacturers or importers of the products offered for sale thereon.  The information included within such is intended for your help and information only, and product suitability must be evaluated by you the Purchaser. We are always willing to discuss the suitability of the purchase over the phone or email prior to purchase, but will not be held liable for any loss or injury as a result of the purchasing of an unsuitable product. We recommend that the product description is carefully perused and that measurements and weight restrictions are taken into consideration before you purchase.  Suppliers/manufacturers and importers sometimes retain the right to vary specifications without notification.   Therefore, it may sometimes be advisable to seek the personal recommendations or your GP or Occupational Therapist.


No warranties other than those implied by Law are offered by www.mobilitycareaids.co.uk. If www.mobilitycareaids.co.uk does not specifically recommend any of the products or services and is unable to guarantee or specify that product or service will be available, as availability will be subject to the supplier, and if out of stock you will of course be advised accordingly. Such product may then be refunded or placed on back order at no additional cost. We cannot recommend or confirm that a product is suitable for the Customers’  individual needs. Such decision is that of the purchaser and he is responsible for his or her own evaluation of the product prior to purchase. If in any doubt whatsoever, please consult the manufacturer directly for their guidance.